die...sears...die...

so my wife and I are shopping for a new bed...not something one does all that often so we as prudent consumers decide to educate ourselves and do some research...

my wife was leading the charge on this, phoning around, surfing the net and finally went out to take a look at a couple of models at different places. one of the places she ventures to is sears...

a long story short...one lady at the south edmonton common store tells my wife over the phone twice at home and then again while when dialed from the sherwood park store...that the model she's looking for is on for what was basically half the price of everywhere else she was looking and this was confirmed by the sears representative standing right beside her when she made the phone call from a competing location.

both my wife and the rep standing by her couldn't understand why the south edmonton common sears dork on the phone wouldn't provide a model number...model name or any specific information other than to say this is the one and it's half price, so the only way for my wife to get any further along was to get my daughter back in the truck along with my mom and drive the 20 minutes over to that location and physically talk to this person...

when my wife get's there...none of the staff at the south edmonton common sears location own up to saying anything of the sort...apparently my wife, my mom and the lady at the sherwood park sears location were completely mistaken and their was no mention of that model bed and certainly not at half price...

first of all not knowing me or my family one should consider this...two women with a child walk into a store claiming they were just told about a special sale price, and completely expect to get it...only to be told that the model isn't on sale at all and that the conversation on the phone didn't include any mention of any sale price...my wife must have been on glue...

dig a bit deeper and we find out that there have several complaints about the south edmonton common location and sears refuses to do anything about that particular manager and his store...

in fact, ruth from sears head office calls our house today to tell my wife that after an investigation, what the south ed common staff are saying isn't what my wife is saying and there's nothing that can be done...meanwhile, my mom has recieved an apology letter and gift cert for how poor experience at that location...my wife nothing but attitude on the phone and made to feel as if she completely fabricated the entire episode...

we don't care that we didn't get a gift cert, actually we're thankful...we'll never step into another sears location of any kind and our lives will be far richer for it...

sears is still the dinosaur i said it was months ago and they continue to prove it every day...

die sears...just lay down and die......get bought out, be DISMANTLED and cut up for scrap...