ghandi...

he said, "be the change you want to see in the world."

many understand this statement but only a rare few actually live it. you can always tell those companies or people that understand business is infinitely more than just dollars and cents. they actually operate like they have a heart. they use terms like people, friends, human beings instead of consumer, customer, client. that's a hard habit to break believe me, i fall into the routine from time to time...

i suffer from wanting to help people almost too much. my life is filled with times where i can see the issue as clear as a mountain lake and the same goes for the solution. i look for turbulence and a new course out of it......and from time to time i find that the person who would benefit most from this new path is not listening. that's my frustration, i see families, and whole companies that could benefit as a result and yet, no go. so, i deal with that frustration internally and understand that everyone is on their own path and timeline and that i simply can't help everyone...that used to bug me way more, today, i'm really focused on the early adopters, those who are open to learning, experiencing and changing...i look for sponges....

just recently i suggested to a potential business friend that he should consider taking a look at his "customer experience." i said it differently than this...but you get the idea.

this guy is a decent and honest small business man who's just overwhelmed and he's making some tactical and execution errors on various business decisions relating to service, it's starting to show, complaints are surfacing, balls and plates that were once spinning are dropping. these errors follow a pattern within his personality and how he views the world around him; he doesn't consider it to be a serious issue. we all have these moments and traits, it's part of what makes us unique and i wanted to help him understand the pattern, of course that's in part what fusedlogic does and we always start with the people...

he didn't see value in what i was saying obviously because he brushed me off, now that's not the first time this has happened to me and i know it happens to everyone occasionally.

sometimes and often it's me...my approach, my personality, my breath who knows and sometimes it's their fear, it's timing, it's money, there can be a myriad of issues that get in the way. ultimately though...it simply wasn't painful enough for that person to want to focus on it and there's a fine line on how far to take the conversation without offending someone. (remember i said it's often me...that's because i rarely tip toe over this line, usually i drive a truck over it at high speed....something...that as i get older and develop patience is getting easier to avoid)

when things go right however...it's magic. i believe in an ancient chinese proverb that i'm sure you've all heard before..."when the student is ready, the teacher will appear." i've seen this the moment it happens many times and it's very exciting to watch...the theoretical light bulb above the student goes on in slow motion as if the actions of a light bulb turning on takes minutes rather than a millisecond...very cool experience and one i'm addicted to. i imagine in my head that i'm going to walk over flip on a light switch, and watch...

so instead of getting frustrated by the one that got away i strive and focus on helping the next person (who's a sponge) reach the launch pad so they can rocket to the next level...and by doing so i accelerate too...

i'm listening to ghandi as well as the voice in my head and by doing so, in my own way, i suppose "i'm living the change that i want to see in the world"... maybe i suppose so is that fella who brushed me off and if that's the case...that's just fine with me...

by the way, i found this site called audible for audio books, i think it's pretty cool. also another cool site... summary was referred to me by my dear friend lori colborne of lsl marketing.

have a great sunday...